Send defective probe

Returning the CarboProbe for repair

CarboProbe probes are highly technical measuring instruments subject to potentially difficult working conditions. The lifetime of the CarboProbe depends mainly on the conditions in which they are used and respecting our user manual guidelines.

If you suspect that the CarboProbe is not operating correctly and the troubleshooting section has not assisted you in solving the problem encountered, then we recommend to send this probe back to Econox for analysis & repair.

When sending a CarboProbe for repair, pack it carefully in its original packaging, mark it “Fragile Instrument” and send it back to us.

ECONOX SA
Rue de l’église 25
2942 Alle – Switzerland

If your are shipping from outside of Switzerland please use a pro-forma invoice for custom purpose. You can download a sample pro-forma invoice here.